With its user-friendly interface and customizable templates, BigCommerce has become a popular choice among online retailers of all sizes and industries. However, managing product data entry on BigCommerce can be a time-consuming task, especially for businesses with large product catalogs.  

Entering product information such as product names, descriptions, images, prices, and other attributes can take up a significant amount of time and resources. And as your business grows, the task of managing product data entry becomes even more daunting. This is where outsourcing can come in handy. It helps businesses leverage the expertise of professionals who have experience working with BigCommerce, and who can provide suggestions to optimize product listings.

In this blog post, we’ll discuss how managing product data entry in BigCommerce works and provide insights to some of the most commonly asked questions about outsourcing BigCommerce product data entry services. 

How does managing product data entry in BigCommerce work?

BigCommerce is an online platform that helps businesses create and manage their online stores. One important aspect of setting up an online store is adding product information, also known as product data entry. 

Product data entry involves inputting information about the products that will be sold on the online store, such as the product name, description, price, images, and other relevant details. This information is important for customers to understand what they are buying and for the business to keep track of its inventory. 

Managing product data entry in BigCommerce is a straightforward process. Once a business has created an account on the platform and set up its online store, it can start adding products. This is done by logging into the BigCommerce dashboard and navigating to the "Products" section. 

From there, the business can add new products by clicking on the "Add" button and filling in the required information, such as the product name, description, and price. They can also perform Bigcommerce bulk product upload of photo images and specify any options, such as size or color. 

Once the product information is entered, it will appear on the online store for customers to browse and purchase. The business can also use the BigCommerce dashboard to track inventory management and make updates to the product information as needed.

Most Commonly Asked Questions About Outsourcing BigCommerce Product Data Entry

BigCommerce product data entry is one of the most outsourced services in the retail space. Online retailers who are new to outsourcing this service often ask the following questions:

What are the benefits of outsourcing BigCommerce product data entry? 

If you’re still on the fence about whether to outsource your BigCommerce product data entry services, here are the benefits that high-growth companies have experienced when they started moving their BigCommerce store maintenance services externally:

Save your valuable time

Entering product data into your BigCommerce store can be a time-consuming task, especially if you have a lot of products to add or update. By outsourcing this task, you can save a lot of time that you would have spent manually entering all of the product information yourself. This means that you can focus on other important tasks such as marketing and growing your business. 

Reduce on labor costs

Outsourcing BigCommerce data entry services can be cost-effective because you can hire someone who has proven expertise in BigCommerce data entry at a lower cost than hiring a full-time employee. Outsourcing allows you to benefit from skilled professionals who can handle the job for you at a lower cost. You can also avoid the costs associated with recruiting, training, and managing employees, such as benefits and taxes.

Improve staff productivity

By outsourcing your BigCommerce data entry services, you can improve your productivity. This is because you can focus on other important tasks while someone else is taking care of your product data entry. You can leverage the skills of an external expert to improve the efficiency of your operations, and dedicate your time to more pressing concerns. 

Accurate product information

Outsourcing your BigCommerce product entry services can help ensure that you have accurate product information. This is because the company or individual you hire will have expertise in data entry and can ensure that all the information is entered correctly. This will help to prevent errors and inconsistencies in your product listings, which can negatively impact your customers' buying decisions. 

Increase your online sales

Partnering with a reliable service provider can improve the quality of your product listings, which can lead to increased sales. Accurate product information can help build trust with customers, reduce returns, and improve customer satisfaction. This can lead to an increase in sales, as customers are more likely to return to your store and recommend it to others.

How do I provide access to my BigCommerce store for an outsourcing company to perform product data entry? 

Imagine you have a really big store, but you want someone else to help you organize all the products in the store by putting in information about them. To do that, you can give them access to your online retail store so they can add information about each product. 

Here's how you can do it: 

1. Log in to your BigCommerce store account. 

2. Click on the "Users" tab. 

3. Click on "Create a User" to add a new user. 

4. Fill out the form with the outsourcing company's name, email, and a password. 

5. Choose the role for the new user. Since you want the company to only enter product data, select the "Data Entry" role. 

6. Click "Save" to create the new user. 

7. You can now share the login credentials (email and password) with the outsourcing company so they can access your store. 

When the outsourcing company logs in to your store, they will only be able to enter product data, and won't have access to other parts of your store. This way, they can help you organize your products without you having to do it all by yourself.

How do I ensure data security when outsourcing BigCommerce product data entry? 

When outsourcing BigCommerce product data entry, it is important to take appropriate measures to ensure the security of your data.

Here are some ways to do that: 
  • Use a secure outsourcing company: It is important to work with a reputable outsourcing company that has a track record of handling sensitive data securely. Look for a company that has experience working with e-commerce businesses and has a good reputation.
  • Use secure communication channels: Ensure that all communication channels between you and the outsourcing company are secure. Use email encryption or a secure messaging platform to send and receive sensitive information. 
  • Limit data access: Only provide the outsourcing company with access to the data they need to complete the project. This includes limiting access to customer information and payment data. 
  • Use secure payment methods: If you are paying the outsourcing company, make sure to use a secure payment method such as PayPal or a credit card with fraud protection. 
  • Use data encryption: Ensure that your BigCommerce store data is encrypted at rest and in transit. Use SSL encryption to protect data in transit and ensure that your hosting provider uses data encryption to protect data at rest. 
  • Sign a non-disclosure agreement: Have the outsourcing company sign a non-disclosure agreement that legally binds them to keep your data confidential. 
  • Regularly monitor data access: Monitor data access to your BigCommerce store and track any changes or modifications made to your data. This will help you identify any unauthorized access to your data and take appropriate action.

How do I manage communication and collaboration with an outsourcing company for BigCommerce product data entry? 

When outsourcing BigCommerce product upload services, effective communication and collaboration with the outsourcing company are essential to ensure that the project runs smoothly. Here are some tips to help you manage communication and collaboration with an outsourcing company:

1. Set clear expectations

Be clear about your expectations for the project, including timelines, quality standards, and deliverables. This will help ensure that the outsourcing company understands what you need and can deliver the expected results. 

2. Define communication channels

Determine the best communication channels to use during the project. This could include email, chat, video conferencing, or a project management platform. Make sure the outsourcing company is comfortable with the chosen communication channels and has access to them. 

3. Establish regular check-ins

Schedule regular check-ins with the outsourcing company to discuss progress, ask questions, and provide feedback. This will help ensure that the project stays on track and any issues can be addressed promptly. 

4. Provide clear instructions

Provide clear instructions and guidelines for the outsourcing company to follow. This could include product data entry templates, style guides, and examples of what you are looking for. 

5. Use a project management tool

Consider using a project management tool to track progress, assign tasks, and manage deadlines. This will help you stay organized and ensure that the outsourcing company understands what they need to do. 

6. Be responsive

Be responsive to the outsourcing company's communication and questions. This will help build trust and ensure that any issues can be resolved quickly. 

7. Give feedback

Provide feedback on the outsourcing company's work to help them improve their performance. This could include feedback on data quality, accuracy, and completeness.

Streamline Your BigCommerce Operations by Outsourcing Customer Care

Elevate your BigCommerce experience by outsourcing customer care to ManilaPros, complementing your product data entry needs. Our expertise in customer care provides crucial insights into customer preferences and shopping behaviors, essential for optimizing your online product catalog.

At ManilaPros, we offer full-service five-star customer care for retailers. We'll provide you with vetted, trained, and certified customer support agents that are more than qualified in communicating with your customers using your brand's voice and values.

Book a call with ManilaPros today to learn how our outsourced customer care services can support and enhance your BigCommerce product data entry strategy.