Who We Are
ManilaPros is a premier outsourcing company in the Philippines with expertly sourced professionals specializing in customer care for the retail sector. Founded by experienced executives, we have established ourselves as a trusted partner for retailers in need of superior customer care services. Our expertise is not just in sourcing skilled specialists, but in providing full-service customer support solutions that are on-brand and enhance the shopping experience for customers.
We pride ourselves on our extensive background in serving international retailers. At ManilaPros, customer satisfaction is our primary focus. Our team of experts, known for their empathy, responsiveness, and solutions-oriented approach, has contributed to the success of some of the world's leading brands. By prioritizing effective customer interactions, we have consistently proven our ability to elevate customer satisfaction and help retail brands scale their business.
Our Mission
We commit to providing high-quality, value-added customer care services for our clients in the pursuit of setting their businesses up for long-term success and sustainability.
Our Vision
To become the global leader for customer care in the retail industry that powers the best companies with the best offshore teams.
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Why Outsource to the Philippines?
The Philippine Advantage
We are located in the Philippines—the world’s top outsourcing destination to date. Foreign companies trust us for our superior English proficiency and a solid affinity for Western culture. Also, the cost of living in the Philippines is relatively low, allowing you to get the best service at the lowest price.
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Why Outsource to the Philippines?
Flexible Subscription Model
Pay one flat monthly rate per full-time associate with no setup fees and hidden charges. You can also cancel your subscription anytime.
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Why Outsource to the Philippines?
Scalable Staffing Solutions
Scale up your operations fast with Filipino staff available beyond the standard hours. Tap into our agile team of experts during seasonal peaks to serve your customers better.
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Why Outsource to the Philippines?
Dedicated Remote Staff
Build an offshore team of skilled Ecommerce experts with an awesome work culture sourced from the top 1% of Filipino talent.
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Why Outsource to the Philippines?
World-class Expertise
We have become a successful outsourcing partner to some multinational companies like Apple, Canon, and Dell. We are trusted by top brands because of our cutting-edge technology and state-of-the-art facilities.