Do you need more information about our services? Click on any of the links below to answer some of your frequently asked questions (FAQs).
General FAQs
Both our standard and premium plans allow you to hire up to 5 full-time customer service agents. If you need more than five full-time associates or wish to scale your offshore team up and down quickly, please get in touch with sales at [email protected].
ManilaPros uses a rigorous hiring and screening procedure to select the best from our vast talent pool in the Philippines. We only hire top-tier Filipino customer service professionals who have the retail expertise that allows them to deliver high-quality services to our clients' customers. All our Pros are excellent English communications, have at least a bachelor's degree, and regularly undergo in-depth training to ensure quality control and keep up with industry best practices. More importantly, our Pros undergo comprehensive on-brand training before serving your custoner to ensure mastery of your products and services, as well as their adherence to your organization's culture.
ManilaPros uses a subscription-based pricing model that allows you to hire full-time associates (FTA) at a flat monthly rate.
Each full-time associate works 8 hours a day, 5 days a week, in the time zone of your choice.
If you're a new customer and you cancel your subscription within 14 days from the date of subscription, you will get a full refund on your next billing cycle.
Your subscription begins as soon as your initial payment is processed. By signing up for our monthly subscription plan, you will be billed each month according to when your subscription began. For example, if you signed up on the 10th of the month, you will be billed on the 10th of every month. For your convenience, your subscription will automatically renew each month without notice until you cancel.
For processing credit card payments, ManilaPros uses Stripe, a reputable and secure payment gateway service. Contact one of our customer service representatives if you prefer to pay via any other method.
We are headquartered in an environmentally and economically stable building in the Ortigas Business District. Our facility is certified by the Philippines Economic Zone Authority and has a top-notch data infrastructure and 100% backup power. We also employ cutting-edge and industry-leading tools in the market, allowing you to save on investing in expensive software and technology.
ManilaPros uses non-disclosure agreements and non-compete clauses with all of our clients as well as with every associate. All associates also complete a confidentiality and privacy course as part of their training and receive ongoing supervision and coaching on relevant best practices. Furthermore, we offer the use of a secure server. All given sensitive/credit information is encrypted and transmitted using Secure Socket Layer (SSL) technology to Stripe's Payment Gateway, where it is only accessible to individuals with appropriate authorized access and are obligated to maintain the confidentiality of the information.
Work days exclude national holidays (e.g., New Year’s Day, Thanksgiving, Christmas, etc.). If you need the full-time resource to work on a national holiday, please reach out to your dedicated account manager to make arrangements ahead of time.
Customer Support
Customer Support
Graphic Design
Product Information
Email and Chat Support Pro
Our customer support Pros are highly-trained and can easily plug into any environment. They are provided with specific customer service templates that fit your business and a proper knowledge base before they handle a variety of customer queries. We can also custom-fit our training templates to your business needs. All we need to do is to integrate your product or service guides into our training templates.
Our account managers and team leaders at ManilaPros will manage your team’s day-to-day operation. We will ensure they adhere to your policies, procedures and guidelines. We will also provide operational support such as IT, HR and payroll.
Our customer support Pros fill out a daily tracker to provide you visibility into your customer query volume and how performance has been for the day so far. We will also provide you with weekly, monthly, and quarterly reports with the appropriate touch bases as you see fit.
We assign you a dedicated account manager who will be your point of contact for any questions or issues that you have.
You are not locked into any contract. You can enjoy the value of our services at a fixed monthly fee and can cancel your subscription anytime without charges.
Phone Support Pro
Our customer support Pros are highly-trained and can easily plug into any environment. They are provided with specific customer service templates that fit your business and a proper knowledge base before they handle a variety of customer queries. We can also custom-fit our training templates to your business needs. All we need to do is to integrate your product or service guides into our training templates.
Our account managers and team leaders at ManilaPros will manage your team’s day-to-day operation. We will ensure they adhere to your policies, procedures and guidelines. We will also provide operational support such as IT, HR and payroll.
Our customer support Pros fill out a daily tracker to provide you visibility into your customer query volume and how performance has been for the day so far. We will also provide you with weekly, monthly, and quarterly reports with the appropriate touch bases as you see fit.
We assign you a dedicated account manager who will be your point of contact for any questions or issues that you have.
You are not locked into any contract. You can enjoy the value of our services at a fixed monthly fee and can cancel your subscription anytime without charges.
Phone Support Pro
Our customer support Pros are highly-trained and can easily plug into any environment. They are provided with specific customer service templates that fit your business and a proper knowledge base before they handle a variety of customer queries. We can also custom-fit our training templates to your business needs. All we need to do is to integrate your product or service guides into our training templates.
Our account managers and team leaders at ManilaPros will manage your team’s day-to-day operation. We will ensure they adhere to your policies, procedures and guidelines. We will also provide operational support such as IT, HR and payroll.
Our customer support Pros fill out a daily tracker to provide you visibility into your customer query volume and how performance has been for the day so far. We will also provide you with weekly, monthly, and quarterly reports with the appropriate touch bases as you see fit.
We assign you a dedicated account manager who will be your point of contact for any questions or issues that you have.
You are not locked into any contract. You can enjoy the value of our services at a fixed monthly fee and can cancel your subscription anytime without charges.
Social Media Support Pro
It is critical to moderate your social media channels to protect your business from dangerous content that could harm your business. Trolling, nasty remarks, copyright infringement, and probable scams are some of the potential threats that might harm your brand reputation online if moderation is not monitored frequently.
There are no limits. ManilaPros protects your brand and customers across most social networks, including Twitter, Facebook, Instagram, and many more. Our social media moderation services include online community engagement, real-time monitoring of all user-generated content, and implementing stricter compliance with your internal community guidelines.
Our moderators will monitor any problematic content on your feed that is not appropriate for all age groups as soon as it is posted. They will next employ automated tools to flag down such contents that are not visually appropriate for social media viewing.
After you've successfully subscribed to our service, your Pros should be ready to start working in as little as one to two weeks or possibly even sooner. We hire the best Pros for your team based on your job specifications. Once we've found the best Pros, we set them up in our state-of-the-art office facilities and get them well-acquainted with your business.
Regardless of your time zone, ManilaPros provides 24/7 social media customer service. Consider contacting us for assistance if you have tickets that need to be handled.
Product Description Pro
Our roster of writers has impressive subject-matter expertise across various industries, including but not limited to Ecommerce, electronics, and entertainment. We are confident that we can match you with a writer who understands your market and customers.
We create 100% original product descriptions for a wide range of products and Ecommerce websites. We write product descriptions for major marketplaces such as Amazon, eBay, Walmart, Wayfair, and many more.
We conduct extensive keyword research based on product-focused topics that your users are searching for. From there, we embed your product descriptions with high-quality keywords to improve your ranking on search engines.
Our turnaround time depends on a variety of factors, such as the amount of product descriptions you requested and the project’s complexity. But for 300-word product descriptions, expect it to be delivered within 2-4 hours.
We provide unlimited revisions with no additional costs. It means you can request as many revisions as you need to get the perfect product descriptions without incurring any additional fees.
We always make sure to do thorough internal quality checks before submitting our work to you. Your satisfaction is our top priority so we guarantee to deliver the highest quality output in the shortest possible turnaround.
Yes, we provide 100% shift coverage with primary and backup Pros. Our backup pros are certified/highly trained and can work on your existing projects.
We are available from 3:00 PM to 12:00 AM Pacific Standard time. But our Product Description Writing Pros can work parallel to your schedule to ensure that everything runs smoothly during the onboarding process. Also, we will assign you a dedicated account manager who is always available to address all your needs.
Unlike freelancers that must be hired and vetted separately, ManilaPros offers you data entry Pros who are pre-vetted and trained to provide speedy, accurate, and quality services. Also, we have established company policies and QA processes, which means you can expect accountability with us.
Product Data Entry Pro
Our turnaround time depends on various factors, such as the number of products you want to onboard and the availability of the required data. But we are more than happy to conduct a time-and-motion study for you to determine the maximum amount of SKUs we can handle in a day.
Yes. Our data entry Pros can handle everything, from updating product listings to uploading and managing your products on different marketplaces like Amazon, eBay, and other online retail stores.
We always make sure to do thorough internal quality checks before submitting our work to you. Your satisfaction is our top priority so we guarantee to deliver the highest quality output in the shortest possible turnaround.
Our data entry Pros are highly trained in troubleshooting issues affecting data entry and processing. In case the upload errors are beyond our scope of support, we have an escalation path that we can share with you.
We provide unlimited revisions with no additional costs. It means you can request as many data revisions as you need without incurring additional fees.
Our Pros are highly trained in handling Marketplace Enrichment and ready to hit the ground running. In addition, we are also conducting additional account training specific to your business to ensure that your dedicated Pros follow your guidelines and know their way around your products and/or services.
Yes, we provide 100% shift coverage with primary and backup Pros. Our backup pros are certified/highly trained and can work on your existing projects.
We are available from 3:00 PM to 12:00 AM Pacific Standard time. But our Data Entry Pros can work parallel to your schedule to ensure that everything runs smoothly during the onboarding process. Also, we will assign you a dedicated account manager who is always available to address all your needs.
Unlike freelancers that must be hired and vetted separately, ManilaPros offers you data entry Pros who are pre-vetted and trained to provide speedy, accurate and quality services. Also, we have established company policies and QA processes so you can expect accountability with us.
Product Photo Editing Pro
Our Pros can process a number of photo editing tasks, from basic tasks like resizing, image straightening, web optimization and color and level adjustments, to more complex ones like clipping paths, flash, dust and tag removals.
Simple photo editing projects have a 1-2 day turnaround time depending on the number of items you are sending to a Pro. Most simple revisions can be completed within one day.
Manilapros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited photo editing projects done without limitations. As soon as you hire the Pro, we'll start the project assignment within 1-2 days.
Our design services offer industry-leading speed without compromising quality. The amount of photo editing we can complete for you each day depends on the image complexity and raw data quality, as well as your responsiveness to feedback and inquiries.
There is no maximum size limit for uploading images. You can provide us with images of any size, in any format (including JPG, GIF, PNG photos, RAW files like NEF, CR2, DNG, TIFF and PSD files, etc.) and in any resolution convenient to you. We will suitably modify the format and size in sync with your photo editing requirements.
We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.
We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary
You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.
If a design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.
Web & Graphic Design Pro
Our Pros can process a number of web and graphic design tasks. Whether it’s social media banners, website banners, product manuals, landing page designs, presentations and more, your digital projects are ensured to be on-brand and of high quality.
Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.
ManilaPros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Hire a Pro, and we'll match you with a designer instantly.
Our design services offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to feedback and inquiries.
You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.
Yes, we provide a backup pro that is fully trained and can work on your existing projects.
If a design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.
We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.
We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary
Motion Graphics Design Pro
Our Pros can process a number of motion graphic design tasks. Whether it’s social media video posts, product tutorials and demos, animated banners and more, your motion graphic projects are ensured to be on-brand and of high quality.
Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.
ManilaPros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Hire a Pro, and we'll match you with a designer instantly.
Our design services offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to feedback and inquiries.
You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.
Yes, we provide a backup pro that is fully trained and can work on your existing projects.
If a video or design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.
We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.
We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary
Print Design Pro
Our Pros can process a number of print design tasks. Whether it’s your traditional marketing collaterals like posters, brochures and flyers, to label and packaging designs, your print design projects are ensured to be on-brand and of high quality.
Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.
ManilaPros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Hire a Pro, and we'll match you with a designer instantly.
Our design services offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to feedback and inquiries.
You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.
If a design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.
Unfortunately our services are limited to print design only. We will provide you with the high-resolution files in the right format, but anything beyond that is not covered with the services
We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.
We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary
Social Media Support Pro
It is critical to moderate your social media channels to protect your business from dangerous content that could harm your business. Trolling, nasty remarks, copyright infringement, and probable scams are some of the potential threats that might harm your brand reputation online if moderation is not monitored frequently.
There are no limits. ManilaPros protects your brand and customers across most social networks, including Twitter, Facebook, Instagram, and many more. Our social media moderation services include online community engagement, real-time monitoring of all user-generated content, and implementing stricter compliance with your internal community guidelines.
Our moderators will monitor any problematic content on your feed that is not appropriate for all age groups as soon as it is posted. They will next employ automated tools to flag down such contents that are not visually appropriate for social media viewing.
After you've successfully subscribed to our service, your Pros should be ready to start working in as little as one to two weeks or possibly even sooner. We hire the best Pros for your team based on your job specifications. Once we've found the best Pros, we set them up in our state-of-the-art office facilities and get them well-acquainted with your business.
Regardless of your time zone, ManilaPros provides 24/7 social media customer service. Consider contacting us for assistance if you have tickets that need to be handled.