There are a lot of global companies that outsource their call center services to the Philippines. If you plan on outsourcing your customer service to a Philippine Call Center, one of the most important things to look for is a reliable Philippine call center known for providing top-notch customer care like ManilaPros.
Here is a list of the top 10 Philippine call center companies you should check out depending on your industry, the size of your company, and your specific customer care needs.
1. ManilaPros
ManilaPros is a full-service Philippine call center company located in Ortigas, Pasig. They specialize in providing five-star customer care teams for retailers.
With a customer-centric approach, the company makes it a point to ensure that all interactions are met with excellent service, leading to high customer satisfaction and retention.
Here are the features of their call center services:
- Multichannel Customer Support (phone, social media, live chat, email)
- Free Setup and Onboarding
- A Dedicated Account Manager for every customer care team to oversee operations
- On-brand Training and Certification for call center agents
- Expertise in Advanced Tools like Shopify, Hubspot, and Zendesk
- 14-day Money-back Guarantee
ManilaPros has worked with top brands like Reborn, CPO, Owyn, and Tutti Frutti, all of whom have expressed great satisfaction with their customer care services. These businesses have achieved benefits like improved customer satisfaction through outsourcing, better online presence, and access to vetted customer service professionals.
You should work with ManilaPros if you’re a small to medium-sized retailer who needs customer care services designed especially for your needs.
2. KDCI
KDCI, a business process outsourcing (BPO) company located in Ortigas, Pasig, offers customer support services to various industries, but mainly for small and medium enterprises (SMEs).
At KDCI, they’ll build you a call center team customized to your needs and requirements. Whether you only need one staff or a full team of Filipino agents, complete with a dedicated account manager, you can count on them to provide you with vetted, trained, and certified staff.
Here are the key features of the company’s call center services:
- Multichannel Support
- Free Setup and Training
- KPI Monitoring
- Quality Assurance
- Managed Operations
You should consider KDCI if you want to get a flexible and scalable customer service team. Their services will benefit businesses with unpredictable demands, such as growing start-ups, Ecommerce stores that receive varying volumes of daily customer calls, and small businesses that don’t need a full team yet.
3. Sourcefit
Sourcefit is a BPO company based in Quezon City. They specialize in providing offshore staffing solutions to businesses of various sizes and industries.
The company’s call center services are designed to cater to a wide range of customer care needs, including inbound and outbound call handling, technical support, customer service, telemarketing, and other specialized communication services.
Some of the key features of their call center services include:
- Multilingual Support
- 24/7 Operations
- Customized Solutions
- Advanced Technology
Sourcefit's ability to provide customized, scalable, and cost-effective customer service outsourcing solutions makes them a suitable partner for businesses looking to achieve excellent customer service, enhance customer satisfaction, and ultimately, drive growth.
4. Concentrix
Concentrix, one of the leading outsourcing companies, offers call center outsourcing services, specializing in customer experience solutions and technology services. They have offices in Taguig, Pasig, Quezon City, and other parts of Metro Manila.
The company’s call center services are comprehensive, covering a wide array of customer support functions including inbound and outbound calls, technical support services, customer acquisition, and retention, as well as omnichannel support that integrates various communication platforms like email, chat, social media, and more.
The key features of their call center include:
- Omnichannel Support
- Data Analytics
- Global Reach with Local Expertise
- Innovative Customer Service Solutions
- Quality Assurance
Businesses seeking a Philippine call center partner that offers a combination of technological innovation, global reach, and comprehensive service capabilities across various customer interaction channels should consider Concentrix.
5. Piton Global
Piton Global, based in Pasig, is a leading provider of outsourced contact center services, offering a range of BPO services, including customer service, technical support, sales, and back-office operations, among others.
The company offers a comprehensive suite of call center services tailored to meet the diverse needs of its clients. These services are designed to enhance customer engagement, improve service levels, and drive business growth.
Here are the key features of Piton Global's call center services include:
- Customizable Solutions
- Expertise Across Industries
- Advanced Technology Integration
- Highly Trained Professionals
- Scalability and Flexibility
Businesses of all sizes and from various industries looking for a reliable and efficient outsourcing partner to enhance their customer service capabilities would do well to consider Piton Global.
6. Genpact Services
Genpact, based in Muntinlupa, is a global professional services firm that focuses on delivering digital transformation and innovation to its clients across various industries.
Genpact's call center services are part of its larger portfolio of customer service solutions, designed to help businesses improve their customer interactions and operational efficiencies. The features of Genpact's call center services include:
- Omnichannel Customer Experience
- Analytics and Insights
- Process Optimization
- Technology Integration
- Global Delivery Model
Genpact's global presence, deep industry expertise, and commitment to leveraging technology for business process improvement make it a compelling choice for large enterprises, as well as companies across various industries looking to innovate and enhance their customer service capabilities.
7. Sitel
Sitel, with offices in Makati, Muntinlupa, and Pasig, is also one of the top Philippine call centers that focus on providing customer experience management and business process outsourcing (BPO) solutions for the call center industry.
The company offers a comprehensive range of call center services that cater to the evolving needs of modern businesses. These services are designed to provide end-to-end support for customers, ensuring a positive experience at every touchpoint. The main features of Sitel's call center services include:
- Multichannel Support
- Customized Solutions
- Global Delivery Network
- Advanced Analytics
- Technology-Driven Services
Sitel's global presence, deep industry expertise, and commitment to leveraging innovative technologies make it a strong partner for companies of all sizes seeking to enhance their customer service operations.
8. Alorica
Alorica, a leading company in the Philippine BPO industry with offices in Makati and Quezon City, specializes in customer relationship management services. Their offers highlight delivering tailored customer service solutions, including sales support, customer care, technical support, and back-office services.
The company’s call center services are designed to meet the diverse needs of businesses across different sectors, offering a comprehensive suite of customer engagement solutions. The main features of Alorica's services include:
- Customizable Service Offerings
- Omnichannel Support
- Global Reach with Local Expertise
- Innovative Technology Solutions
- Focus on Quality and Compliance
Alorica's commitment to creating customized, technology-driven customer service solutions makes it an ideal partner for businesses aiming to improve their customer experience, achieve operational efficiencies, and drive growth.
9. TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. Their main office is located in Taguig.
The company provides a comprehensive suite of call center and customer support services that cater to the dynamic needs of high-growth companies, particularly in the tech and start-up sectors. Here are some of the features that come with their call center services:
- Omnichannel Support
- Innovative Technology Integration
- Customized Solutions
- Scalable Operations
- Expertise in High-Growth and Innovative Sectors
TaskUs's commitment to innovation, combined with its expertise in tech-driven industries, make them a suitable partner for high-growth companies like large corporations with high customer service demands.
10. Acquire BPO
Acquire BPO is a BPO company with its main office located in Pasig. They specialize in providing innovative and efficient outsourcing solutions to businesses aiming to achieve operational excellence and improve customer satisfaction.
This Philippine call center company offers a comprehensive suite of services designed to meet the diverse needs of its clients across various industries. Below are the features of Acquire BPO's services:
- Omnichannel Customer Support
- Advanced Technology Integration
- Customized Outsourcing Solutions
- Scalable Operations
- Global Delivery Model
Acquire BPO's cutting-edge technology and customized call center solutions make them an idea partner for mid-sized to large enterprises with a continuously increasing volume of call center demands.
Work With a Trusted Philippine Call Center
It’s difficult choosing the best customer service agency for your business. It takes significant time and resources to thoroughly research about a company’s offers and determine whether they can meet your requirements and scale with your business..
If you’re a retailer, work with ManilaPros, a trusted Philippine call center that specializes in your industry. ManilaPros is a full-service company that offers five-star customer care for retailers. We can provide you the best customer service with our vetted, trained, and certified customer support specialists.
Learn more about ManilaPros’ customer care for retailers. Book a call with us today.
