phone customer service Pros
- Excellent verbal communication skills.
- Established metrics, QA processes, and skills training.
- 24/7 phone customer service with fast response times.
Phone Support Pro
Duties & Responsibilities
- 1 Listen to customers’ concerns and provide quick resolution
- 2 Receiving orders, calculating charges, and processing payments
- 3 Providing live answering service & order status
- 4 Providing detailed explanations of services or products
- 5 Handling order cancellations and modifications
- 6 Processing returns and cancellations
- 7 Abandoned cart follow-ups
- 8 Monitoring customer satisfaction levels
- 9 Referring customers to superiors when necessary
Dedicated Account Manager
- Amazing account managers ready to address all your needs.
Free! Backup & Trained Pros
- We provide free trained backup phone customer service Pros for uninterrupted service.
- Collaborate with your team in real-time via Zoom, Skype, Slack, email & phone.
- Continuous quality assurance and skills training to level up your brand.
On-Demand, Ready to go!
- Hire our on-demand phone customer service Pros to answer customer phone calls.
- Pay a flat monthly fee for every phone customer service Pro with no hidden charges.
Scale Up or Down
- Quickly scale your operation up and down with no additional costs.
70% Cost Reduction
- Reduce costs by eliminating recruitment, labor, facilities, taxes, and operating costs.
How it Works
Choose a plan
Choose a plan and select the number of associates you wish to hire.
Meet with your account manager for setup and operations training.
Our Pros work for you
Our Pros will handle all your phone customer support phone calls.
Delight your customers
Improve your customer experience with real-time phone answering service.
Our customer support Pros are highly-trained and can easily plug into any environment. They are provided with specific customer service templates that fit your business and a proper knowledge base before they handle a variety of customer queries. We can also custom-fit our training templates to your business needs. All we need to do is to integrate your product or service guides into our training templates.
Our account managers and team leaders at ManilaPros will manage your team’s day-to-day operation. We will ensure they adhere to your policies, procedures and guidelines. We will also provide operational support such as IT, HR and payroll.
Our customer support Pros fill out a daily tracker to provide you visibility into your customer query volume and how performance has been for the day so far. We will also provide you with weekly, monthly, and quarterly reports with the appropriate touch bases as you see fit.
We assign you a dedicated account manager who will be your point of contact for any questions or issues that you have.
You are not locked into any contract. You can enjoy the value of our services at a fixed monthly fee and can cancel your subscription anytime without charges.
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