Our customer support Pros are highly-trained and can easily plug into any environment. They are provided with specific customer service templates that fit your business and a proper knowledge base before they handle a variety of customer queries. We can also custom-fit our training templates to your business needs. All we need to do is to integrate your product or service guides into our training templates.

Our account managers and team leaders at ManilaPros will manage your team’s day-to-day operation. We will ensure they adhere to your policies, procedures and guidelines. We will also provide operational support such as IT, HR and payroll.

Our customer support Pros fill out a daily tracker to provide you visibility into your customer query volume and how performance has been for the day so far. We will also provide you with weekly, monthly, and quarterly reports with the appropriate touch bases as you see fit.

We assign you a dedicated account manager who will be your point of contact for any questions or issues that you have.

You are not locked into any contract. You can enjoy the value of our services at a fixed monthly fee and can cancel your subscription anytime without charges.