The practice of contracting a third-party service provider to handle a vital company function or job is known as business process outsourcing (BPO). A BPO company, on the other hand, is a business that provides specialized services to organizations to help them with non-core duties.

For example, your company may conclude that outsourcing customer service is more cost-effective than hiring full-time employees. The BPO company you employ will serve as an extension of your business, delivering various services such as back-office and front-office support.