Our customer support Pros are highly-trained and can easily plug into any environment. They are provided with specific customer service templates that fit your business and a proper knowledge base before they handle a variety of customer queries. We can also custom-fit our training templates to your business needs. All we need to do is to integrate your product or service guides into our training templates.

Our account managers and team leaders at ManilaPros will manage your team’s day-to-day operation. We will ensure they adhere to your policies, procedures and guidelines. We will also provide operational support such as IT, HR and payroll.

Our customer support Pros fill out a daily tracker to provide you visibility into your customer query volume and how performance has been for the day so far. We will also provide you with weekly, monthly, and quarterly reports with the appropriate touch bases as you see fit.

We assign you a dedicated account manager who will be your point of contact for any questions or issues that you have.

You are not locked into any contract. You can enjoy the value of our services at a fixed monthly fee and can cancel your subscription anytime without charges.

It is critical to moderate your social media channels to protect your business from dangerous content that could harm your business. Trolling, nasty remarks, copyright infringement, and probable scams are some of the potential threats that might harm your brand reputation online if moderation is not monitored frequently.

There are no limits. ManilaPros protects your brand and customers across most social networks, including Twitter, Facebook, Instagram, and many more. Our social media moderation services include online community engagement, real-time monitoring of all user-generated content, and implementing stricter compliance with your internal community guidelines.

Our moderators will monitor any problematic content on your feed that is not appropriate for all age groups as soon as it is posted. They will next employ automated tools to flag down such contents that are not visually appropriate for social media viewing.

After you've successfully subscribed to our service, your Pros should be ready to start working in as little as one to two weeks or possibly even sooner. We hire the best Pros for your team based on your job specifications. Once we've found the best Pros, we set them up in our state-of-the-art office facilities and get them well-acquainted with your business.

Regardless of your time zone, ManilaPros provides 24/7 social media customer service. Consider contacting us for assistance if you have tickets that need to be handled.

Our roster of writers has impressive subject-matter expertise across various industries, including but not limited to Ecommerce, electronics, and entertainment. We are confident that we can match you with a writer who understands your market and customers.

We create 100% original product descriptions for a wide range of products and Ecommerce websites. We write product descriptions for major marketplaces such as Amazon, eBay, Walmart, Wayfair, and many more.

We conduct extensive keyword research based on product-focused topics that your users are searching for. From there, we embed your product descriptions with high-quality keywords to improve your ranking on search engines.

Our turnaround time depends on a variety of factors, such as the amount of product descriptions you requested and the project’s complexity. But for 300-word product descriptions, expect it to be delivered within 2-4 hours.

We provide unlimited revisions with no additional costs. It means you can request as many revisions as you need to get the perfect product descriptions without incurring any additional fees.

We always make sure to do thorough internal quality checks before submitting our work to you. Your satisfaction is our top priority so we guarantee to deliver the highest quality output in the shortest possible turnaround.

Yes, we provide 100% shift coverage with primary and backup Pros. Our backup pros are certified/highly trained and can work on your existing projects.

We are available from 3:00 PM to 12:00 AM Pacific Standard time. But our Product Description Writing Pros can work parallel to your schedule to ensure that everything runs smoothly during the onboarding process. Also, we will assign you a dedicated account manager who is always available to address all your needs.

Unlike freelancers that must be hired and vetted separately, ManilaPros offers you data entry Pros who are pre-vetted and trained to provide speedy, accurate, and quality services. Also, we have established company policies and QA processes, which means you can expect accountability with us.

Our turnaround time depends on various factors, such as the number of products you want to onboard and the availability of the required data. But we are more than happy to conduct a time-and-motion study for you to determine the maximum amount of SKUs we can handle in a day.

Yes. Our data entry Pros can handle everything, from updating product listings to uploading and managing your products on different marketplaces like Amazon, eBay, and other online retail stores.

We always make sure to do thorough internal quality checks before submitting our work to you. Your satisfaction is our top priority so we guarantee to deliver the highest quality output in the shortest possible turnaround.

Our data entry Pros are highly trained in troubleshooting issues affecting data entry and processing. In case the upload errors are beyond our scope of support, we have an escalation path that we can share with you.

We provide unlimited revisions with no additional costs. It means you can request as many data revisions as you need without incurring additional fees.

Our Pros are highly trained in handling Marketplace Enrichment and ready to hit the ground running. In addition, we are also conducting additional account training specific to your business to ensure that your dedicated Pros follow your guidelines and know their way around your products and/or services.

Yes, we provide 100% shift coverage with primary and backup Pros. Our backup pros are certified/highly trained and can work on your existing projects.

We are available from 3:00 PM to 12:00 AM Pacific Standard time. But our Data Entry Pros can work parallel to your schedule to ensure that everything runs smoothly during the onboarding process. Also, we will assign you a dedicated account manager who is always available to address all your needs.

Unlike freelancers that must be hired and vetted separately, ManilaPros offers you data entry Pros who are pre-vetted and trained to provide speedy, accurate and quality services. Also, we have established company policies and QA processes so you can expect accountability with us.

Our Pros can process a number of photo editing tasks, from basic tasks like resizing, image straightening, web optimization and color and level adjustments, to more complex ones like clipping paths, flash, dust and tag removals.

Simple photo editing projects have a 1-2 day turnaround time depending on the number of items you are sending to a Pro. Most simple revisions can be completed within one day.

Manilapros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited photo editing projects done without limitations. As soon as you hire the Pro, we'll start the project assignment within 1-2 days.

Our design services offer industry-leading speed without compromising quality. The amount of photo editing we can complete for you each day depends on the image complexity and raw data quality, as well as your responsiveness to feedback and inquiries.

There is no maximum size limit for uploading images. You can provide us with images of any size, in any format (including JPG, GIF, PNG photos, RAW files like NEF, CR2, DNG, TIFF and PSD files, etc.) and in any resolution convenient to you. We will suitably modify the format and size in sync with your photo editing requirements.

We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.

We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary

You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.

If a design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.

Our Pros can process a number of web and graphic design tasks. Whether it’s social media banners, website banners, product manuals, landing page designs, presentations and more, your digital projects are ensured to be on-brand and of high quality.

Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.

ManilaPros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Hire a Pro, and we'll match you with a designer instantly.

Our design services offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to feedback and inquiries.

You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.

Yes, we provide a backup pro that is fully trained and can work on your existing projects.

If a design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.

We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.

We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary

Our Pros can process a number of motion graphic design tasks. Whether it’s social media video posts, product tutorials and demos, animated banners and more, your motion graphic projects are ensured to be on-brand and of high quality.

Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.

ManilaPros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Hire a Pro, and we'll match you with a designer instantly.

Our design services offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to feedback and inquiries.

You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.

Yes, we provide a backup pro that is fully trained and can work on your existing projects.

If a video or design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.

We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.

We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary

Our Pros can process a number of print design tasks. Whether it’s your traditional marketing collaterals like posters, brochures and flyers, to label and packaging designs, your print design projects are ensured to be on-brand and of high quality.

Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.

ManilaPros doesn't bill by the hour. Our fixed-rate billing model gives you unlimited design projects done without limitations. Hire a Pro, and we'll match you with a designer instantly.

Our design services offer industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to feedback and inquiries.

You can send an email, chat with our Pros, or contact your dedicated account manager for help with something more complicated.

If a design isn't perfect yet, we’ll revise until you are satisfied. Every project comes with unlimited revisions, so we won't rest until you're completely delighted.

Unfortunately our services are limited to print design only. We will provide you with the high-resolution files in the right format, but anything beyond that is not covered with the services

We maintain utmost confidentiality with your images and other proprietary information that you share with us during the course of your work. We never use any of your images to exhibit our services without your prior approval.

We have a number of options through which you can upload a file. We typically would use Google Drive to store the images and working files, but we can arrange for separate storage solutions if necessary