When it comes to reliable and efficient contact center outsourcing, the Philippines remains a global leader. The country boasts a thriving business process outsourcing (BPO) industry, making it a favored destination for companies seeking exceptional customer support and streamlined operations.
In this article, we’ll take an in-depth look at the top 10 contact center outsourcing companies that have solidified their positions as powerhouses in the Philippines. From multinational giants to homegrown champions, these industry leaders have earned their reputations by leveraging a talented workforce, state-of-the-art infrastructure, and a customer-centric approach.
1. Teleperformance
Teleperformance is a renowned global provider of outsourced customer experience management and contact center solutions. With a massive presence in the Philippines, Teleperformance has become a leading player in the country's outsourcing industry, offering a wide range of services to businesses across various sectors.
The company specializes in delivering exceptional customer experiences through multiple channels, including voice, chat, email, social media, and self-service. They also provide a wide range of customer care solutions, including customer support, technical support, sales, retention, and customer acquisition.
The company's customer support services aim to address customer inquiries, resolve issues, and provide personalized assistance. Their technical support solutions encompass troubleshooting, problem-solving, and resolving technical queries to ensure smooth customer experiences. Teleperformance Philippines leverages its extensive knowledge base and trained professionals to provide accurate and timely technical assistance.
In addition to customer care and sales, Teleperformance Philippines offers back-office solutions, including data entry, document processing, content moderation, and other administrative tasks. By efficiently managing these non-core functions, businesses can streamline their operations and focus on core business activities.
With a customer-centric approach and a highly skilled workforce, Teleperformance Philippines has built a solid reputation as a trusted contact center outsourcing partner. Their commitment to training and development ensures that their employees possess the necessary expertise to deliver exceptional service.
2. Concentrix
Concentrix is a globally recognized business services company that specializes in providing customer experience solutions and technology-enabled services. With a strong presence in the Philippines, Concentrix has established itself as a leading outsourcing partner, offering a wide range of services to support businesses across industries.
Concentrix Philippines delivers customer experience solutions that span multiple channels, including voice, chat, email, social media, and self-service. They prioritize delivering exceptional customer service, focusing on building strong customer relationships and driving customer loyalty. Their customer experience offerings cover areas such as customer care, technical support, sales and acquisition, and omnichannel engagement.
Through its customer care services, the company assists businesses in addressing customer inquiries, resolving issues, and providing timely and personalized support. Their technical support services encompass troubleshooting, problem-solving, and providing technical assistance to customers across various industries.
Concentrix Philippines also offers sales and acquisition services, leveraging their skilled sales teams to drive revenue growth and achieve sales targets. They employ sales methodologies tailored to each client's industry and provide comprehensive sales support throughout the customer journey.
With a global footprint and a strong focus on customer-centric solutions, Concentrix Philippines remains one of the most trusted outsourcing partners for businesses seeking to elevate their customer experience and drive operational excellence.
3. Alorica
Alorica is a prominent global provider of customer experience and call center outsourcing solutions. With operations in various countries, including the Philippines, Alorica has established itself as a leader in the industry, catering to clients from diverse sectors.
In the Philippines, Alorica operates multiple contact centers, employing a large workforce of customer service professionals. The company also offers a comprehensive range of outsourcing services, including customer care, technical support, sales and retention, back-office support, and social media management.
Alorica Philippines focuses on delivering exceptional customer experiences on behalf of its clients. Their customer care solutions encompass inbound and outbound voice services, live chat support, email support, and social media engagement. They prioritize understanding clients' brand values and aligning their services to meet specific customer needs.
With their technical support services, Alorica Philippines assists clients in resolving technical issues and providing troubleshooting assistance across various channels. They leverage advanced technologies and highly trained technical experts to deliver prompt and effective solutions, ensuring customer satisfaction and reducing downtime.
The company also excels in sales and retention services, helping businesses drive revenue growth and enhance customer loyalty. Their sales teams are trained in consultative selling techniques and have a deep understanding of the client's products or services, enabling them to deliver persuasive and personalized sales experiences.
With a strong commitment to delivering outstanding customer experiences, Alorica Philippines has established itself as a trusted outsourcing partner for businesses seeking scalable and cost-effective solutions. Their extensive industry expertise, skilled workforce, and technology-driven approach make them a formidable player in the customer experience outsourcing landscape.
4. Telus International
Telus International is a leading global business process outsourcing (BPO) and digital solutions provider with headquarters in Canada. The company operates in various countries, including the Philippines, where it has a significant presence. Telus International Philippines is known for its extensive range of outsourcing services, including customer experience management, digital transformation, IT and technical support, content moderation, and back-office solutions.
With a strong emphasis on customer satisfaction, Telus International Philippines focuses on delivering exceptional customer experiences on behalf of its clients. The company leverages advanced technologies, data analytics, and industry best practices to optimize customer interactions and drive business outcomes.
The company also has a highly skilled workforce that is trained to handle diverse customer needs and inquiries. It invests in talent development programs to ensure its employees are equipped with the necessary skills and knowledge to provide outstanding customer support across various industries and channels.
In addition to its customer experience management solutions, Telus International Philippines also offers digital transformation services, helping businesses adapt to the digital age. This includes assisting clients in implementing innovative technologies, optimizing their digital platforms, and improving their online presence to enhance customer engagement and drive growth.
5. Accenture
Accenture is a global professional services company that provides a wide range of services, including consulting, technology, and outsourcing solutions. With branches in over 120 countries, the company operates across diverse industries and serves clients worldwide.
Accenture Philippines offers outsourcing services across multiple domains, including customer experience, finance and accounting, human resources, procurement, and supply chain management. They leverage their expertise in process optimization, advanced technologies, and analytics to deliver efficient and scalable solutions that drive operational excellence and cost savings for their clients.
The company's customer experience solutions focus on providing exceptional service to clients' customers, with capabilities spanning customer support, sales and marketing support, omnichannel management, and customer analytics. It utilizes innovative technologies, such as artificial intelligence, automation, and analytics to enhance customer interactions, personalize experiences, and improve overall customer satisfaction.
Additionally, Accenture Philippines places significant importance on talent development and upskilling. They provide extensive training and development programs to their employees, ensuring they have the necessary skills to deliver innovative solutions and drive client success.
With a strong global presence and a focus on delivering high-quality outsourcing services, Accenture Philippines continues to be a trusted partner for businesses seeking transformative solutions and driving sustainable growth in today's dynamic business landscape.
6. Genpact
Genpact is a global professional contact center outsourcing company that specializes in digital transformation, business process management, and outsourcing services.
Genpact Philippines offers a wide range of services, including finance and accounting, procurement, supply chain management, customer experience management, IT services, and analytics. They leverage their deep domain expertise, advanced technologies, and data-driven insights to help businesses optimize processes, enhance operational efficiency, and drive business growth.
In the area of contact center services, Genpact Philippines offers comprehensive solutions for customer support, technical support, sales, and retention. They focus on delivering exceptional customer experiences, providing omnichannel support, taking advantage of advanced analytics, and personalizing automation to enhance customer satisfaction.
Genpact Philippines continues to be a trusted outsourcing partner for businesses seeking transformative solutions. Their industry expertise, technological capabilities, and focus on continuous improvement make them a preferred choice for companies looking to enhance their operational efficiency and achieve sustainable growth.
7. Sutherland Global Services
Sutherland Global Services is a prominent global business process outsourcing (BPO) company that provides a wide range of services to clients across industries.
Sutherland Global Services Philippines specializes in customer support, technical support, sales and acquisition, back-office processing, and IT services. They leverage their extensive industry expertise, advanced technologies, and customer-centric approach to deliver exceptional solutions tailored to each client's unique needs.
In customer support, the company focuses on delivering outstanding customer experiences across multiple channels, including voice, chat, email, and social media. They prioritize understanding the client's brand values and tailoring their services to provide personalized support and resolve customer inquiries effectively.
Technical support is another core offering of Sutherland Global Services Philippines. Their skilled technical teams provide troubleshooting, problem-solving, and remote assistance to customers, ensuring prompt resolution of technical issues and delivering a high level of customer satisfaction.
Sutherland Global Services Philippines has built a strong reputation for its client-centric approach and commitment to delivering exceptional results. Their highly skilled workforce, industry knowledge, and technology-driven solutions make them a good outsourcing partner for businesses seeking to enhance customer experiences, drive growth, and achieve operational excellence.
8. IBM
IBM is a globally recognized technology and consulting company that offers a diverse range of services, including contact center outsourcing solutions.
IBM Philippines specializes in delivering comprehensive business process outsourcing (BPO) services, covering areas such as finance and accounting, human resources, procurement, supply chain management, customer care, and IT support. They leverage their deep industry expertise, advanced technologies, and global delivery capabilities to help businesses streamline their operations, enhance efficiency, and drive innovation.
The company provides comprehensive customer care services, including multi-channel customer support, technical assistance, and helpdesk services. They focus on delivering personalized and seamless customer experiences, leveraging advanced technologies like AI, chatbots, and analytics to enhance customer interactions.
With a dedicated commitment to innovation and a global network of experts, IBM Philippines continues to be a trusted outsourcing partner for businesses seeking transformative solutions. Their extensive portfolio of services, industry knowledge, and technological capabilities make them a prominent player in the outsourcing landscape.
9. KDCI
KDCI is a Philippines-based outsourcing company that specializes in providing a wide range of digital and creative services to clients worldwide. Established in 2011, KDCI has gained a reputation for delivering high-quality contact center solutions.
With a team of skilled professionals and a customer-centric approach, KDCI aims to help businesses enhance their online presence, streamline their operations, and achieve their goals.
The company offers a comprehensive suite of services tailored to meet the diverse needs of its clients. These include graphic design, back office solutions, and digital marketing, among others.
With a commitment to delivering exceptional quality and timely solutions, KDCI has established long-standing partnerships with clients across different industries. By combining its expertise, creativity, and technological prowess, it continues to strive for excellence in helping businesses thrive in the digital landscape.
10. ManilaPros
ManilaPros is a leading Ecommerce outsourcing company headquartered in Pasig City, Manila, Philippines. As a trusted partner for retail brands worldwide, ManilaPros offers a comprehensive range of digital solutions and services. Their expertise spans customer support, Shopify development, product information management, graphic design, and digital marketing.
The company's team comprises seasoned professionals with extensive experience in delivering outsourcing solutions on a global scale. They prioritize quality and client satisfaction, having successfully propelled renowned brands such as Amazon, Shopify, Walmart, Zendesk, and Salsify to success. ManilaPros' adaptable offshore staffing solutions enhance operational efficiency and drive revenue growth for their clients.
ManilaPros answers businesses’ contact center needs by tailoring their customer support services to meet diverse client requirements and emphasizing scalability. They offer full-service, five-star customer care services for retailers, allowing clients to grow their businesses in real time. Their team of highly trained experts in the Philippines ensures top-notch service delivery.
With ManilaPros, clients benefit from a dedicated account manager, a team of highly skilled professionals, and a customer-centric approach. The company is also committed to delivering on-demand and scalable customer service solutions that drive business growth and success in the dynamic and competitive retail industry.
Outsource Five-Star Customer Care Services to Help Your Business Scale
As the outsourcing capital of the world, the Philippines has so many established outsourcing companies for you to choose from. For retail businesses like yours, what matters most is finding a reliable outsourcing partner who can help your business scale right when you need it.
At ManilaPros, we offer full-service, five-star customer care services for retailers, providing you with everything you'll need, from finding the right talents for your brand up to managing your customer service operations for you.
Book a call with us today to learn more.
