Back-office support

Definition

Back-office support is a term used to describe services that are not directly related to customer care but improve the customer experience.

Back office support professionals are responsible for various administrative responsibilities, including record keeping, data management, and more. Employees in the back office can also provide knowledge in accounting, finance, information technology, and other professions, depending on the company or industry.

Resources

https://www.indeed.com/career-advice/career-development/what-is-back-office