Business is picking up and you’re wondering if you’re better off maintaining your Ecommerce operations internally or outsourcing them. 

Most Ecommerce business owners are faced with this dilemma sooner or later. Although there are some advantages to handling everything internally, outsourcing Ecommerce services might be considered the best solution when the volume of orders and customer inquiries arise, especially if you need to scale your business fast and you’d like to cut on costs as much as possible.

In this blog article, we compiled a list of the most outsourced Ecommerce services. Consider outsourcing these services to ManilaPros and reap the benefits of reducing your labor costs while increasing your operational efficiency and resource flexibility:

List of Ecommerce Services You Can Outsource to ManilaPros

When you consider outsourcing some of your operations, you may be wondering where you should start. Check out this list of most outsourced Ecommerce services below to see which operational processes other businesses are outsourcing successfully.

1. Ecommerce phone support 

Ecommerce phone support services provide online customers with live answering service, order processing, and help desk support. For example, if a customer reaches out to follow up on their order requests, an agent handles the call efficiently and resolves the issue on the first contact. 

Having reliable phone customer service is crucial to Ecommerce order fulfillment. Your business must provide holistic customer support via phone from the moment your customers place an order until they receive it in front of their doors. Below are the benefits of implementing phone support services for your online business:

  • Increase customer satisfaction and retain repeat buyers
  • Generate insights from customers to improve service quality
  • Boost sales and customer loyalty through frictionless customer experience
  • Enhance efficiency and productivity of the customer support team
  • Provide round-the-clock support to customers all over the world

ManilaPros offers phone support services at a flat monthly rate of $ 1,575.00. Our phone support service prides itself on providing industry-standard FCR rates to resolve customer concerns the first time they reach out. Also, we provide a 100% response rate even during peak seasons to ensure no calls, tickets, or notifications are ever missed. 

Below are some of the Ecommerce services our phone support Pros can offer your business: 

  • Listen to customers’ concerns and provide quick resolution
  • Receiving orders, calculating charges, and processing payments
  • Providing live answering service & order status
  • Providing detailed explanations of services or products
  • Handling order cancellations and modifications
  • Processing returns and cancellations
  • Abandoned cart follow-ups
  • Monitoring customer satisfaction levels 
  • Referring customers to superiors when necessary

2. Ecommerce email and chat support

Ecommerce email & chat support enables online retailers to respond faster to customers while providing them convenience and greater accessibility. On the one hand, email support assists customers in sending urgent inquiries on their preferred devices. On the other hand, chat support reduces abandoned carts by guiding customers in placing their orders. 

Integrating your live chat and email support can help you make the best use of your data to personalize your customer support. You can segment your audience based on their behavior by using information pulled from your web live chat to produce highly targeted email campaigns. Below are the benefits of having email & chat support for your Ecommerce business: 

  • Improve customer experience with faster response times
  • Provide ease in conducting surveys to measure customer’s level of satisfaction
  • Take less than a minute to resolve issues compared to other service channels
  • Get instant documentation by accessing all email and chat histories, which can be sorted, searched, and filtered
  • Reduce the need to hire more people since agents can manage multiple emails and chat windows at once

ManilaPros offers email & live chat support services at a flat monthly fee of $ 1,425.00. Our vetted email & chat support agents are highly trained in email management and chat resolution. We can help you reduce your email backlogs and prevent cart abandonments by resolving all your customer issues in the middle of an online purchase. 

Here’s how our email & chat support agents help you in delivering the best customer support to your customers:

  • Answer general product or service inquiries
  • Set up customer accounts
  • Troubleshoot customer issues and provide resolution
  • Order status processing(claims, cancellations, refunds)
  • Order tracking
  • Create simple quotations and sales orders 
  • Abandoned cart follow-ups
  • Cross-selling & up-selling emails
  • Processing FBA/drop ship program

3. Ecommerce social media support

Ecommerce social media support provides content moderation and community engagement for online retailers selling their products on social media platforms. With real-time monitoring and checking of all user-generated content, a social media moderator can address negative reviews about a product and remove unwanted content that can harm your brand. 

Social media moderation assists in establishing consistent brand communication in addition to preserving a positive online presence. Businesses utilize it to interact with customers in chat, forums, and comment sections. That said, your brand is present on your customer’s most preferred social channel, whether it is Facebook or Instagram. Here’s how social media support can benefit your Ecommerce brand:

  • Reduce the risks of unwanted content on your social media pages
  • Increase online visibility and drive positive engagement among users
  • Provides customers with entertaining and meaningful experiences online
  • Gain opportunities to upsell and cross-sell to a broader audience online
  • Enforce stronger adherence to your internal community guidelines

ManilaPros offers social media support services at a flat monthly fee of $ 1,425.00. Our social media support Pros are skilled at protecting the reputation of your brand and customers at all times on any online platform. We can also help you generate conversions and higher ROI from positive customer engagements online. Here’s what our Ecommerce services can do to grow your online brand on major social media channels:

  • Attend to customer queries on all social media platforms
  • Monitor & review all social media posts for accuracy
  • Liaise with sales, marketing, and operations on customer expectations
  • Work with the marketing team to develop social media strategies
  • Escalate customer concerns to the supervisor
  • Direct messaging responses
  • Identify offensive or malicious content
  • Troubleshoot customer issues
  • Comply with internet community guidelines

4. Ecommerce product data entry

Ecommerce product data entry helps businesses index large volumes of product data into Ecommerce channels. It ensures that a retailer enters accurate photos, product specs, and product category tags while meeting SEO standards. 

Hiring an eCommerce data entry specialist is essential to reducing product data entry errors on Amazon and other marketplaces. With accurate product data management and processing, retailers can keep an up-to-date product catalog and optimize product data across all sales channels. Below are the benefits of outsourcing product data entry services:

  • Maintain quality and consistent product data in all Ecommerce channels
  • Increase visibility on marketplaces through proper product categorization
  • Boost upselling/cross-selling rates with high-quality product data
  • Attract customers and drive sales with compelling product information
  • Enhance your team’s efficiency in managing large volumes of product data 

ManilaPros offers product data entry services at a flat monthly fee of $1,575.00. Our product data entry specialists have worked with retailers who have become successful on top marketplaces like Amazon and eBay. We provide a full-service product information management (PIM) service to enrich your store with relevant, SEO-friendly product information so you can rank higher in search results. 

Here’s our full scope of support in handling your Ecommerce product data entry management:

  • Product data management and categorization
  • Product data gathering
  • Product Research
  • Populating product attributes 
  • Data Normalization
  • Data Validation
  • Product template creation and upload
  • Marketplace product listing and troubleshooting

5. Ecommerce product description writing

Ecommerce product description writing services enable businesses to create unique product copy that resonates with their target market. From optimizing product titles to writing product descriptions, it helps you highlight your unique selling points and convert clicks into sales. 

Apart from generating 100% original content, a product description writer is also knowledgeable about best SEO practices. This is to satisfy your searcher intent and attract only relevant customers that are more likely to buy from your store. Here are the benefits of having a dedicated product description writer: 

  • Enrich product catalog with well-researched, customer-focused product content 
  • Build customer trust and credibility with professionally-written product content
  • Stand out among competitors by optimizing product content for search engines
  • Attract customer attention and increase your conversion rate
  • Produce publish-ready content on top marketplaces at any scale

ManilaPros offers product description writing services at a flat monthly fee of $1,875.00. Our writers have a wide range of subject matter expertise and are skilled at generating quality product content on major marketplaces. By partnering with us, you have a partner from content strategy to content publishing. Here’s what we can do to enrich your product catalog with the best product description writing services:

  • Ecommerce content writing
  • Catalog product descriptions writing
  • Optimize product titles
  • HTML written descriptions
  • Marketing information
  • Featured lists/bullet points
  • Meta description writing
  • Keyword density validation
  • Amazon product description writing
  • Search engine optimization

6. Ecommerce product photo editing

Ecommerce product photo editing services produce the finest product images that meet marketplaces’ standards. By applying photo manipulation, an ordinary photo becomes as realistic as possible, allowing customers to experience the product virtually. 

In fact, 75% of online shoppers use product images to help them decide whether or not to make a purchase. If your products are not getting much attention, you may need a dedicated product photo editor to elevate your product photos. Here are the benefits of having product photo editing services for your online store:

  • Solidify your online brand with professionally-edited product photos
  • Attract more potential customers and convert them into buyers
  • Build trust and credibility among your potential and existing customers
  • Generate more revenue by increasing your conversion rates
  • Customize product photos based on the platform you want to use it

ManilaPros offers product photo editing services at a flat monthly fee of $1,575.00. Our product photo editors are well-versed with the latest editing tools and trends in the industry. We work with online brands that need expert guidance on the post-production processing of their product images. Below are some of our photo editing services you may need to attract more visitors to your online store:

  • Clean White Background
  • Image Straightening
  • Clipping path
  • Realistic Shadows
  • Flash Removal
  • Scratch Removal
  • Color Enhancement
  • Label/Tags Removal
  • Photo Resizing
  • Photo collage
  • Image formatting
  • Multiple file formats
  • Web optimization
  • Curve/Level adjustment

7. Ecommerce web and graphic design

Ecommerce web and graphic design services support Ecommerce businesses in creating digital assets for their marketing collaterals. From marketing emails to social media banners to infographics, landing pages, and more, we help online retailers streamline their creative production.

With on-brand designs, retailers can visually communicate their brand messages, whether it is on social media channels or web pages. Also, it’s easier to build brand recognition and maintain consistency across all digital assets. To sum up, here’s how web and graphic design strengthens your online brand:

  • Provide customers with an instant connection to your brand’s mission and values
  • Create a professional online presence that builds trust and credibility
  • Increase engagement and impression on social media channels
  • Get a competitive edge and differentiate your brand from competitors
  • Convert your potential customers into buyers, leading to increased sales

ManilaPros offers graphic and web design services at a flat monthly fee of $1,725.00. We provide same-day turnaround on most design projects with unlimited revisions. We have already delivered design work for multinational companies like Apple, Canon, and Dell. You can take advantage of our global expertise and access our industry-leading design software. Here’s what we can do to amplify your brand message through visually-appealing designs:

  • Web Graphic Design
  • UX/UI Design
  • Landing Pages / Microsites
  • HTML Email design / Slicing
  • Social Media Banners
  • Web Banner Design
  • Google Display Ads
  • Presentations
  • Product Brochures / Flyers
  • Infographics
  • Product Manuals
  • Product Highlights/Shots
  • Blog Graphics
  • Photo Retouching

8. Ecommerce print design

Ecommerce print design services focus on creating designs for commercial products and printed media. The main goal of this service is to create print designs that are functional and appealing to end-users. With a custom-fit packaging design, a product is more likely to be sold online and in physical stores. 

Print designers choose the right font and color, adjust line and letter spacing, and make visual elements of a product design stand out to the end-users. They also ensure that a design’s dimensions and technical specifications are suitable for printing. Here are the advantages of hiring a print designer for your Ecommerce operations:

  • Build trust among customers with professional product packaging designs
  • Increase brand recognition with easy-to-recognize product packaging designs
  • Speed up your print designing processes with the help of an expert
  • Avoid cost overruns from failed print designs and missed deadlines
  • Gain a competitive advantage over competitors with cookie-cutter print designs

ManilaPros offers print design services at a flat monthly fee of $1,575.00. From packaging design to catalogs to packaged inserts, event collaterals, and more, we can provide you with quality designs tailor-fit to your Ecommerce needs. We also offer unlimited revisions to ensure your print designs are refined into perfection. Below is a list of print design collaterals we can work on for your Ecommerce brand:

  • Product Packaging Design
  • Custom Packaging Design
  • Product Label Design
  • Posters
  • Flyers
  • Brochures
  • Business Cards
  • Letterheads
  • Stationeries
  • Pull-up banners
  • Catalogs/Magalog
  • Stickers
  • Trade Booth Design
  • Event Collaterals
  • Signages

9. Ecommerce motion graphics design

Ecommerce motion graphics design offers basic to advanced video and animation services. It’s ideal for businesses that want to showcase their product’s functionality through different types of marketing videos like product demos and explainer videos. 

Video marketing is the most powerful tactic to increase awareness and engagement for your business. To capture your customer’s attention, you may want to introduce your brand or your product in moving pictures. That way, you can move your potential customers down your sales funnel. Here are the benefits of incorporating video content into your Ecommerce business:

  • Promote greater brand awareness on all communication channels
  • Convert more prospects into a customer than any other marketing content
  • Keep users stay longer on web pages and social media platforms
  • Encourage more social shares and online engagements
  • Boost your SEO ranking and increase your organic traffic

ManilaPros offers motion graphics design services at a flat monthly fee of $1,875.00. Our vetted video editors can help you produce engaging videos at a fast turnaround. In addition, we have all the necessary tools to support your video post-production. All you need to do is to tell us your brand story, and we’ll bring it to life. We produce various types of video content, including but not limited to: 

  • Youtube Videos
  • Animated GIFs
  • Product Tutorials
  • Product Demos
  • Instagram Ads
  • Facebook Reels
  • Animated Web Banners
  • Carousel Ads
  • Video Ads
  • Tiktok Ads
  • Video Bumpers
  • Logo Animation
  • Digital Signage
  • LinkedIn Video

Hire the best Ecommerce experts in the Philippines

Are you looking to build the perfect extension of your Ecommerce team offshore? Outsource your Ecommerce services to the Philippines and save up to 70% on your operational costs. Let us handle your recruitment, labor, facilities, and training while you focus on the essential part of your Ecommerce operations. 

Reach out to ManilaPros to learn more about how you can hire Ecommerce Pros to help optimize your operations!